We want you to love your gear as much as we do! If you’re not completely satisfied with your order, we’re here to help.

📦 Returns

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  You have 15 days from the delivery date to return your item.
  
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  Items must be unused, unwashed, and in original condition with tags attached.
  
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  Once your return is approved, your refund will be issued to your original payment method.
  
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  Shipping costs will be deducted from your refund total.
  
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  Please allow 3–5 business days after we receive your return for processing.
  

🔁 Exchanges

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  We currently only offer exchanges for defective or incorrect items.
  
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  If you received a damaged or wrong item, please contact us at BirdGameThreads@gmail.com within 7 days of delivery with your order number and a photo of the issue.
  

🚫 Non-Returnable Items

To keep things fair for everyone, the following items cannot be returned:

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  Customized or personalized items
  
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  Sale or discounted items
  
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  Gift cards
  

📬 How to Start a Return

1. 
   Email BirdGameThreads@gmail.com with your order number and reason for return.
   
2. 
   We’ll send you the return shipping address and instructions.
   
3. 
   Once received and inspected, we’ll process your refund (minus shipping).
   

💬 Need Help?

If you have any questions or concerns about your order, email us anytime at BirdGameThreads@gmail.com — we’ll be happy to help!